The online store of the site www.sarahbio.com has been set up by the company Sarahbio™, which is the operator of this site.

Any order for a product appearing in the online store of the website www.sarahbio.com requires prior consultation of these general conditions. Consequently, the consumer acknowledges being fully informed of the fact that his agreement concerning the content of these general conditions does not require the handwritten signature of this document, insofar as the customer wishes to order online the products presented within the framework of the shop. of the website.

The consumer has the right to save or edit these general conditions, it being specified that both the saving and the editing of this document are his sole responsibility. The consumer, prior to his order, declares that the acquisition of these products is not directly related to his professional activity, their acquisition being reserved for his personal use. As a consumer, the customer therefore has specific rights, which would be called into question in the event that the products or services acquired within the framework of the website were in fact related to his professional activity. The online store set up by Sarahbio™ as part of the website mentions the following information:

Legal notice allowing a precise identification of the company Sarahbio™

Presentation of the essential characteristics of the goods offered

Indication, in Euros, of the price of the goods, as well as, where applicable, the delivery costs

Indication of the terms of payment, delivery, or performance

The existence of a right of withdrawal

The period of validity of the offer or price

The conditions for terminating the contract when it is for an indefinite period or for a period of more than one year

All of this information is presented in French. The consumer declares to have full legal capacity allowing him to engage under these general conditions

ARTICLE 1: INTEGRALITY

These general conditions express all the obligations of the parties. In this sense, the consumer is deemed to accept without reservation all the provisions provided for in these general conditions. No general or specific condition appearing in the documents sent or given by the consumer can be incorporated into these conditions, since these documents would be incompatible with these general conditions.

ARTICLE 2: OBJECT

The purpose of these general conditions is to define the rights and obligations of the parties in the context of the online sale of goods and services offered by the company Sarahbio™ to the consumer.

ARTICLE 3: CONTRACTUAL DOCUMENTS

This contract is formed by the following contractual documents, presented in descending hierarchical order: these general conditions; purchase order. In the event of a contradiction between the provisions contained in documents of different rank, the provisions of the higher-ranking document shall prevail.

ARTICLE 4: ENTRY INTO FORCE – DURATION

These general conditions come into force on the date of the order. These general conditions are concluded for the duration necessary for the supply of the goods and services subscribed, until the expiry of the guarantees due by the company Sarahbio™.

ARTICLE 5: ELECTRONIC SIGNATURE

The consumer's “double click” on the order form constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.

ARTICLE 6: ORDER CONFIRMATION

The contractual information will be confirmed by e-mail at the latest at the time of delivery or, failing that, to the address indicated by the consumer in the order form.

ARTICLE 7: PROOF OF THE TRANSACTION

The computerized registers, kept in the computer systems of the Sarahbio™ company under reasonable security conditions, will be considered as proof of the communications, orders and payments made between the parties. Archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as proof.

ARTICLE 8: PRODUCT INFORMATION

8-a: The Sarahbio™ company presents on its website the products for sale with the necessary characteristics that allow compliance with Article L 111-1 of the Consumer Code, which provides the possibility for the potential consumer to know before the final order taking the essential characteristics of the products he wishes to buy.

8-b: The offers presented by SarahBio™ are only valid within the limits of available stocks.

ARTICLE 9: PRICE

The prices are indicated in euros and are valid only on the date of the sending of the purchase order by the consumer. They do not take into account the delivery costs, invoiced in addition, and indicated before the validation of the order. The prices take into account the VAT applicable on the day of the order and any change in the applicable VAT rate will be automatically reflected in the price of the products in the online store. Payment of the full price must be made when ordering. At no time can the sums paid be considered as deposits or installments.

ARTICLE 10: METHOD OF PAYMENT

To pay for his order, the consumer has, at his option, all the payment methods referred to in the order form. The consumer guarantees the company SarahBio™ that he has the necessary authorizations to use the method of payment chosen by him, during the validation of the order form. The SarahBio™ company reserves the right to suspend any order management and any delivery in the event of refusal of authorization of payment by credit card from officially accredited bodies or in the event of non-payment. The SarahBio™ company notably reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully or partially paid a previous order or with whom a payment dispute is in progress. 'administration. The SarahBio™ company has set up an order verification procedure intended to ensure that no one uses the bank details of another person without their knowledge. As part of this verification, the customer will be asked to send a copy of an identity document and proof of address by fax to SarahBio™. The order will only be validated after receipt and verification by our services of the documents sent.

ARTICLE 11: AVAILABILITY OF PRODUCTS

The order will be executed within the time displayed on the product sheet and expressed in working days (Monday to Friday) from the day following that on which the consumer placed his order. In the absence of precision of time in days, the shipment will be made within a maximum of one month. In case of unavailability of the ordered product, in particular because of our suppliers, the consumer will be informed as soon as possible and will have the possibility of canceling his order. The consumer will then have the choice of requesting either the reimbursement of the sums paid within 14 days at the latest of their payment, or the exchange of the product.

ARTICLE 12: DELIVERY TERMS

The products are delivered to the address indicated by the consumer on the order form. The consumer is required to check the condition of the packaging of the goods on delivery and to report any damage due to the carrier on the delivery note, as well as to the company SarahBio™, within one week. The consumer can, at his request, obtain the sending of an invoice to the billing address and not to the delivery address by validating the option provided for this purpose on the order form.

ARTICLE 13: DELIVERY PROBLEMS CAUSED BY THE CARRIER

Any anomaly concerning delivery (damage, missing product compared to the delivery note, damaged package, broken products, etc.) must be indicated on the delivery note in the form of “handwritten reservations”, accompanied by the customer's signature. The consumer must at the same time confirm this anomaly by sending to the carrier within two (2) working days following the delivery date a registered letter with acknowledgment of receipt setting out said complaints. The consumer must send a copy of this letter by fax or by regular mail to: [email protected]

ARTICLE 14: DELIVERY ERRORS

14-a: The consumer will have to formulate with the company Sarahbio™ the same day of the delivery or at the latest the first working day following the delivery, any complaint of error of delivery and/or nonconformity of the products in kind or in quality compared to the indications appearing on the order form. Any complaint made beyond this period will be rejected.

14-b: The formulation of this complaint with the company Sarahbio™ may be made: – in priority by telephone at +33612679345 from Monday to Friday from 10 a.m. to 12 p.m. and from 14 p.m. to 16 p.m., – by connecting to our site in the “CONTACT” section.

14-c: Any complaint not made in the rules defined above and within the time limits cannot be taken into account and will release the company Sarahbio™ from any liability towards the consumer.

14-d: Upon receipt of the complaint, the Sarahbio™ company will assign an exchange number for the product(s) concerned and will communicate it by e-mail or telephone to the consumer. The exchange of a product can only take place after the attribution to the consumer of an exchange number according to the approach presented above.

14-e: In the event of a delivery or exchange error, any product to be exchanged or refunded must be returned to the Sarahbio™ company as a whole and in its original packaging, by Registered Mail, to the address next :

. To be accepted, any return must be notified in advance to Sarahbio™ Customer Service. Return costs are the responsibility of the customer.

ARTICLE 15: PRODUCT WARRANTY

In accordance with Article 4 of Decree No. 78-464 of March 24, 1978, the provisions hereof cannot deprive the consumer of the legal guarantee which obliges the professional seller to guarantee him against all the consequences of hidden defects of the thing sold. . The consumer is expressly informed that the company Sarahbio™ is not the producer of the products presented within the framework of the website, within the meaning of law n ° 98-389 of May 19, 1998 and relating to liability for defective products. . Consequently, in the event of damage caused to a person or to property by a defect in the product, only the responsibility of the producer of the latter may be sought by the consumer, on the basis of the information appearing on the packaging of the said product. The conditions and duration of the manufacturer's warranty are indicated on the product sheets. Given the frequency of renewal of the components of technical products, SarahBio™ may, on request, inform the consumer of the availability of spare parts for the products offered and the procedures for obtaining them if necessary.

ARTICLE 16: RIGHT OF WITHDRAWAL

The consumer has a period of 14 days to return, at his expense, the products that do not suit him. This period runs from the day of delivery of the consumer's order. If this period expires on a Saturday, a Sunday or a holiday or non-working day, it is extended until the first following working day. All returns must be reported in advance to SarahBio™ Customer Service: – as a priority by telephone on +33612679345 Monday to Friday from 10 a.m. to 12 p.m. and from 14 p.m. to 16 p.m., – by connecting to our site in the “CONTACT” section where, after entering your customer number, you can obtain your order number. The product must be returned by registered mail and sufficiently insured to: SARAHBIO 1 Rue de Cholet 

The products must not have been unsealed, so that the consumer can benefit from the right of withdrawal.

The products remain subject to the legal withdrawal period of 14 days.

Only products returned as a whole, in their original packaging, complete and intact, and in perfect condition for resale will be accepted. Any product that has been damaged, or whose original packaging has been damaged, will not be refunded or exchanged.

This right of withdrawal is exercised without penalty, with the exception of return costs. In the event of the exercise of the right of withdrawal, the consumer has the choice to request either the reimbursement of the sums paid, or the exchange of the product. In the case of an exchange, the re-shipment will be at the expense of the consumer.

In the event of exercise of the right of withdrawal, the company Sarahbio™ will make every effort to reimburse the consumer within 15 days. However, given the technical nature of the products sold, this period may be extended to 14 days, in particular when the product needs a technical verification (see products that must be tested beforehand).

The consumer will then be reimbursed by recrediting his bank account (secure transaction) in the event of payment by credit card, or by check in other cases.

The right of withdrawal being granted to the consumer in application of the consumer code, it does not apply to purchases made by professionals.

ARTICLE 17: 1 YEAR SATISFIED OR MONEY BACK GUARANTEE ON CERTAIN PRODUCTS

It is important to us that you are completely satisfied with your purchase on our websites. If not, you can return it within 365 days. We will fully refund any item returned unused, unopened, packaging intact and therefore in new condition. You can return any item with this warranty at your own expense as long as it has not been used and can be resold. We reserve the right to refuse a return or only offer an exchange if the criteria for returning goods are not fully met.

We will refund the item in the form of a credit note. However, please note that we will examine the item and if it has been used or tampered with in a way that affects its value, we reserve the right to refuse a return.

ARTICLE 18: RIGHTS OF USE

The right to use the software of the Sarahbio™ company as well as those distributed by it, is granted to the consumer on a non-exclusive, personal and non-transferable basis, in accordance with the Intellectual Property Code. However, under Article L122-6-1 of this Code, the consumer has a right of reproduction exclusively for the establishment of a backup copy, when this is necessary to preserve the use of the software. In any event, the author of the software retains ownership rights over his work, which the consumer undertakes to respect.

ARTICLE 19: FORCE MAJEURE

Neither party will have failed in its contractual obligations, insofar as their execution is delayed, hindered or prevented by a fortuitous event or force majeure. Will be considered as fortuitous event or force majeure all irresistible facts or circumstances, external to the parties, unforeseeable, inevitable, independent of the will of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts. The party affected by such circumstances will notify the other within ten working days following the date on which it becomes aware of them. The two parties will then come together, within one month, unless this is impossible due to force majeure, to examine the impact of the event and agree on the conditions under which the performance of the contract will be continued. If the case of force majeure lasts longer than three months, these general conditions may be terminated by the injured party. Expressly, are considered as force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of French courts and tribunals: the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning; the shutdown of telecommunications networks or difficulties specific to telecommunications networks external to customers.

ARTICLE 20: PARTIAL NON-VALIDATION

If one or more stipulations of these general conditions are held to be invalid or declared as such in application of a law, a regulation or following a final decision of a competent court, the other stipulations will retain all their force. and their scope.

ARTICLE 21: NON-WAIVER

The fact that one of the parties does not invoke a breach by the other party of any of the obligations referred to in these general conditions cannot be interpreted for the future as a waiver of the obligation. in question.

ARTICLE 22: TITLE

In case of difficulty of interpretation between any of the titles appearing at the head of the clauses, and any of the clauses, the titles will be declared non-existent.

ARTICLE 23: APPLICABLE LAW

These general conditions are subject to French law. This is the case for rules of substance as well as for rules of form. In the event of a dispute or complaint, the consumer will first contact the company SarahBio™ to obtain an amicable solution. In a second step and in the event of an appeal, the consumer may file a complaint with , via its dedicated dialog box.

ARTICLE 24: IT AND FREEDOMS

The information requested from the consumer is necessary for the processing of his order and may be communicated to the contractual partners of the SarahBio™ company involved in the execution of this order. The consumer can write to the company SarahBio ™ whose contact details are within the confidentiality charter appearing within the framework of the website, to oppose such communication, or to exercise their rights of access, rectification to the ”regarding the information concerning him and appearing in the files of the company SarahBio™, under the conditions provided for by the law of January 6, 1978.

ARTICLE 25: ATTRIBUTION OF JURISDICTION

By express agreement between the parties, this contract is subject to French law. Unless otherwise provided by law, all disputes to which this contract may give rise will be submitted to the courts of the registered office of SarahBio™.

RETURN POLICY

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.

To make a return, you must contact us on the contact page or by phone on the +33758093854

REFUNDS POLICY

Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request. If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 days.

Late or Missing Refunds (if applicable): If you have not yet received your refund, please check your bank account again first. Next, contact your credit card issuer, as there may be a delay before your refund is officially posted. Then contact your bank. There is often a processing time required before a refund is posted. If after completing all these steps, you still have not received your refund, please contact us by email [email protected] or on +33612679345 

Exchanges (if applicable): We only replace an item if it is defective or damaged. If in this case you want to exchange it for the same item, send us an email to [email protected] and send us your article to: SarahBio™ 

Gifts: If the returned item was identified as a gift at the time of purchase and was sent to you directly, you will receive a gift credit equal in value to your return. Once we have received the returned item, a gift certificate will be mailed to you.

If the item has not been identified as a gift at the time of purchase, or if the gift giver preferred to first receive the item for you later, we will send a refund to the gift giver and they will know that you have returned the item.

Shipping: To return a product, you must mail it to: SarahBio™ 

You will be responsible for paying your own shipping costs to return your item.